Shipping & Returns

1. Delivery times & costs

UK standard delivery is £3.95 and arrives in two to three working days. Orders over £50 ship free.

UK next-day delivery is £4.95 for orders placed before 2pm on a working day. Orders placed after 2pm ship the next working day.

Ireland: £6.95, two to four working days. Rest of the EU: rolling out through 2026 — sign up to the newsletter to be told when your country is live.

2. Tracking

You'll get a dispatch email with a tracking link the moment the parcel leaves us. You can also see all your orders in your account.

If tracking hasn't moved in 48 hours, email us — we'll open a case with the courier and either resend or refund.

3. Subscription delivery timing

Every subscription order gets a preview email three days before it ships, listing the product, price, and delivery date. From that email you can skip, change the date, swap the product, or pause — all in one click, no login required.

If you miss the window, you can still skip a delivery from your account until the moment the parcel enters the courier's system.

4. The 60-day guarantee

Try Daily Greens for up to 60 days. If it isn't working — the taste, the effect, anything — email hello@smartgreens.example within 60 days of your first delivery and we'll refund the full amount for that first order.

You don't need to return the tub. You keep it. The refund lands within five working days on the card you paid with.

The guarantee covers your first order of a product, once. It doesn't apply to repeat orders (we can still help — the standard returns policy below covers those) or to purchases made through third-party retailers.

5. Standard returns

Outside the guarantee window, or on a repeat order, you have 14 days from delivery to change your mind and 14 more days to return the goods. Products must be unopened and in their original packaging.

Email hello@smartgreens.example first — we'll email a prepaid return label. Once the parcel reaches us we refund within five working days.

6. Damaged or missing items

If anything arrives damaged, take a photo of the parcel and the item and email us within seven days. We'll send a replacement, no return required.

If a parcel is marked delivered but you don't have it, wait 48 hours (couriers occasionally mark early). If it still hasn't turned up, email us — we'll investigate and either resend or refund.

7. Cancel your subscription

Cancel any time from your account in two clicks. No phone call, no retention script, no 'are you sure' loop. If you want to pause rather than cancel, that option is offered before cancellation and holds your subscription price for up to two months.